Privacy Policy

Last Updated: January 13, 2026

At AV Insurance Agency, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect information that you provide directly to us when you:

• Request an insurance quote or apply for coverage
• Create an account or register on our website
• Contact us for customer support or inquiries
• Subscribe to our newsletters or marketing communications
• Participate in surveys, contests, or promotions

Personal Information

The types of personal information we may collect include:

• Name, email address, phone number, and mailing address
• Date of birth, Social Security number, and driver's license information
• Vehicle information, property details, and health information
• Payment information and financial account details
• Employment information and income details

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address, browser type, and operating system
• Pages viewed, time spent on pages, and navigation paths
• Referring website addresses and search terms used

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our insurance services
• To process your insurance applications and policy requests
• To communicate with you about your policies and claims
• To send you marketing communications and promotional offers
• To detect, prevent, and address fraud and security issues
• To comply with legal obligations and regulatory requirements
• To analyze usage patterns and improve our website functionality

Sharing Your Information

We may share your information with third parties in the following circumstances:

Service Providers

We share information with third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.

Insurance Partners

We may share your information with insurance carriers and underwriters to obtain quotes and process your insurance applications.

Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and vulnerability testing
• Employee training on data protection and privacy practices
• Access controls and authentication mechanisms
• Secure backup and disaster recovery procedures

Your Privacy Rights

You have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information, subject to legal requirements
• Opt-Out: You can opt out of receiving marketing communications from us
• Data Portability: You can request a copy of your data in a structured, machine-readable format

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Phone: +1 (470) 200-1786
• Address: 160 Clairemont Avenue, Decatur, GA 30030